Tuesday, November 17, 2009


They replied:
Thank you for contacting Koss Stereophones.
Stereophones that were purchased after July of 1989 are covered by our No-Questions-Asked Lifetime warranty.

Please send your stereophones to our Corporation and we will repair or replace them in accordance with our Limited Lifetime Warranty.
...so, for shipping there plus $7 plus whatever my bank charges me for writing a cheque, they'll repair or replace them. I can buy a new pair for $20 from their web site, but I'm not sure what shipping is.

I wonder if they'll actually repair them, or if they'll send me a new pair? (Given that they also need new foam covers, and they sell those for $5, it's probably worth it to buy a new pair rather than get the old ones repaired.)

I don't have the dated receipt any more (I think), but they don't ask for the receipt.

If it were you, what would you do?


Nicoya said...

Send them back to get repaired/replaced (and it'll most likely be the latter). At the very least, they'll learn to make more durable headphones.

Anonymous said...

Depends on how much new ones cost, but I suspect I wouldn't bother.


Sara said...

I'm lazy, I would just buy a new pair via internet shopping.