Tuesday, November 17, 2009

Warranty

They replied:
Thank you for contacting Koss Stereophones.
Stereophones that were purchased after July of 1989 are covered by our No-Questions-Asked Lifetime warranty.

Please send your stereophones to our Corporation and we will repair or replace them in accordance with our Limited Lifetime Warranty.
...so, for shipping there plus $7 plus whatever my bank charges me for writing a cheque, they'll repair or replace them. I can buy a new pair for $20 from their web site, but I'm not sure what shipping is.

I wonder if they'll actually repair them, or if they'll send me a new pair? (Given that they also need new foam covers, and they sell those for $5, it's probably worth it to buy a new pair rather than get the old ones repaired.)

I don't have the dated receipt any more (I think), but they don't ask for the receipt.

If it were you, what would you do?

3 comments:

Nicoya said...

Send them back to get repaired/replaced (and it'll most likely be the latter). At the very least, they'll learn to make more durable headphones.

Anonymous said...

Depends on how much new ones cost, but I suspect I wouldn't bother.

H

Sara said...

I'm lazy, I would just buy a new pair via internet shopping.